Patient Portal

As of 05/05/2025, we are transitioning to Epic for our Electronic Medical Records (EMR) system, in partnership with Tufts Medicine.

As part of this change, we are switching to a new patient portal. If you have established care at MetroWest Urology and would like access to the new portal, please send an email to info@mwurology.com with the following information:
• Complete name you are registered with
• Date of birth
• Email address you would like to use for the new portal

We apologize for any issues you experience using our portal.

Important! The most common reason the portal does not work for our patients is because the website address has changed. Use this address to access the portal: https://patientportal.intrinsiq.com/500378. This page will redirect you to the correct website to access the portal. If you create a bookmark to access the portal, you will need to manually create one using the address above, not the address you are redirected to.

If using the above link does not work, please try the following:

  1. Completely close your browser and try again.
  2. Try another browser.
  3. Try another device to access the website.

If none of the above work, please send an email to us and include:

  1. The full name you used to register with our practice (no nicknames please)
  2. Your date of birth
  3. A description of the problem you are encountering.
  4. What type of device are you using (phone, tablet, laptop, etc.)?
  5. What is the brand of the device you are using (iPhone, LG, HP, Mac, etc.)?
  6. What browser are you using (e.g., Chrome, Safari, etc.)?
  7. Have you tried  completely closing the browser and opening again?
  8. Have you tried using a different browser?
  9. Have you tried using a different device? (Per the vendor, if you are accessing from your phone, please try using a desktop or laptop to see if the error persists.)
  10. If possible, please send a screenshot of the error you are encountering, including the full website address.

Please note, all of these questions will need to be answered before we can open a ticket in the vendor.